betje Privacy Policy — Your information is safe with us
betje is committed to protecting the privacy of your personal information. Read this policy to learn how we collect, use, and protect your data.
What information we collect
When you register and use services on the betje platform, we may collect the following types of personal information. All information collected under this privacy policy is used for lawful purposes only.
Identity information
- Full name and username
- Date of birth (for age verification)
- National ID or passport number (where applicable)
- Address and residential details
Contact information
- Email address
- Mobile number
- Preferred contact method
Financial and payment information
- bKash, Nagad, Rocket account numbers
- Bank account details (if applicable)
- Transaction history and amounts
- Deposit and withdrawal records
Gaming information
- Betting history, gaming activity, and transaction logs
- Bonus and promotion usage records
- Account login and activity duration
- Preferred games and categories
How we collect information
betje collects your information through various methods. Each method is transparent and conducted in accordance with our privacy policy.
Direct information you provide
When you register on betje, update your profile, contact the support team, or make deposit and withdrawal requests, you provide information directly. Information collected in this way is processed on the basis of your consent.
Automatic information collection
When you use the betje platform, our systems automatically collect certain technical information, such as:
- IP address and device type
- Browser type and version
- Operating system
- Page visit time and session information
- Referral URL (if any)
Identity verification process (KYC)
To ensure responsible gaming and financial security, betje follows a KYC (Know Your Customer) process. As part of this process, you may be asked to submit a copy of your ID or other documents.
Purpose of using information
betje uses the information it collects for the following lawful purposes. Information is never used beyond the purposes stated here.
Account management
Creating, verifying, and maintaining your betje account and ensuring secure access to it.
Payment processing
Processing deposit and withdrawal requests and maintaining accurate records of financial transactions.
Customer support
Resolving your issues via 24/7 live chat and providing effective support.
Ensuring security
Preventing fraud, money laundering, and unauthorized access, and maintaining the security of the platform.
Responsible gaming
Monitoring gaming behavior to identify problematic gaming and providing assistance when needed.
Service improvement
Conducting statistical analysis and evaluating platform performance to improve the betting experience.
Information storage and security
betje treats the security of your personal information as its highest priority. We apply industry-standard technical and organizational measures.
Encryption technology
All data transmitted on the betje platform is protected by 256-bit SSL (Secure Socket Layer) encryption. Your payment information, login credentials, and personal data are always sent in encrypted form.
Server security
Our servers are protected by firewalls, intrusion detection systems, and regular security audits. Only authorized personnel can access your information, and all such access is logged at all times.
Data retention period
betje retains your information according to the following policy:
- Active account data: for as long as the account remains active
- Financial transaction records: a minimum of 5 years (in compliance with financial regulations)
- After account closure: necessary information will be retained to meet legal obligations
- Marketing preference data: until you withdraw your consent
Response to a data breach
In the event of an unexpected data breach, betje will act promptly. Affected users will be notified as quickly as possible and necessary steps will be taken to mitigate any harm.
Sharing information with third parties
betje may share limited information with trusted third parties in specific circumstances. However, such sharing always remains within the bounds of this privacy policy.
Payment processors
To complete deposit and withdrawal transactions, necessary financial information is shared with bKash, Nagad, Rocket, and banking partners. These partners also follow their own privacy policies.
Technology service providers
Information required for service operations is shared only with gaming software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) and other technology partners.
Legal obligations
Information may be shared with relevant authorities to meet legal obligations, comply with court orders, or assist in investigating fraud and unlawful activity.
Cookies and tracking technology
betje uses cookies and similar technologies to operate the website effectively and improve your experience.
Essential cookies
These cookies are essential for the core functionality of the betje platform. Without them, login sessions, security verification, and core platform features will not work. There is no option to disable these cookies.
Functional cookies
These cookies remember your preferences and settings, such as language preference and login information. They help provide a personalized experience.
Analytics cookies
We use analytics cookies to analyze platform usage and improve the quality of our services. These cookies do not collect personally identifiable information.
Cookie controls
You can control or delete cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the betje platform.
Your rights
Under betje's privacy policy, you have the following rights. Contact us to exercise these rights.
Right to access information
You may request a copy of any personal information betje holds about you.
Right to correct information
If any information we hold about you is inaccurate, you may request a correction, and you may also request that incomplete information be completed.
Right to delete information
In certain circumstances, you may request that your personal information be deleted. It may not be possible to delete all information due to legal obligations.
Right to restrict processing
In some cases, you may request that we limit the processing of your information, which we will consider appropriately.
Right to withdraw consent
Where information processing is based on your consent, you may withdraw that consent at any time.
Right to complain
If you believe your information has been used inappropriately, please contact the betje support team first.
Privacy of minors
Restriction for those under 21
betje is a platform operated exclusively for those aged 21 and above. We do not knowingly collect, store, or process any personal information from minors.
Age verification is in place during the registration process. If it becomes known that a minor has created an account, that account will be closed immediately and all collected information will be deleted.
Parental Protection
If parents believe their child has registered on or is using the betje platform, please contact us immediately at [email protected]. We will conduct a proper investigation and take the necessary action.
Policy Changes
Updates & Amendments
betje may update this privacy policy from time to time. Amendments may be required due to service improvements, new legal obligations, or business changes.
For any significant changes, we will send a notice to your registered email and clearly announce it on the website. The updated policy, along with the date of change, will be published on this page.
Continued Consent
Continued use of betje after a policy change will be considered as your acceptance of the updated policy. If you do not agree with the updated policy, you may request to close your account.
Privacy Contact
For any questions, concerns, or requests regarding this privacy policy, please contact our privacy team.
Contact by Email
For any privacy-related questions or requests, email us at: [email protected]
We generally try to respond to your email within business days.
Live Chat Support
For immediate assistance with urgent privacy matters, use our 24/7 live chat support. Our Bengali-speaking support team is always ready to help you.
Your information is protected, you are safe
Your privacy is our first priority at betje. Enjoy betje safely and responsibly.